Frequently asked questions

Order & Delivery

• I haven't received my code
• My code could not be retrieved immediately
• I would like to order the code as a gift

Payments & Finance

• My Paypal payment failed
• My credit card payment failed
• My payment seems to be successful, but I haven’t received my code
• I have been charged twice
• Why do we charge a service fee?
• What payment methods are available?

Call credit & Information

• How do I use my code?
• My call credit code doesn’t work
• How do I check my balance?
• I’ve ordered a code for the wrong provider
• I didn’t receive the double call credit

Entertainment codes & information

• How do I use my code?
• I’ve ordered the wrong product
• My code has already been used
• My entertainment code doesn't work

Fraud & scams

• Fraud by third parties
• Phishing & skimming

Other

• Unsubscribe from our newsletter